The Helix Luxe Collection
The Luxe collection takes our tailored approach to the next level, offering key upgrades to each of our core mattress models, including zoned lumbar support, an additional comfort layer, and premium cooling technology.
Below, we’ve included a few helpful resources for getting your new mattress opened, expanded, and ready for your very best night’s sleep. Sweet dreams!
Unpack
Open the lid and place the box on its side. Pull to unpack.
Unroll
Once out of the box, pull on the plastic tab to unroll your mattress from the rest of the packaging.
Unwrap
Place on your sleeping surface and using scissors, cut carefully to unwrap the final layer of plastic.
Unwind
It will need 30-45 minutes to unwind and fully expand. And then, it’ll be your turn.
Does the Helix Mattress require a foundation?
Yes, every Helix mattress will require a support system beneath it. The slats on your foundation or support system should be no wider than 5 inches apart as that could cause sagging and could potentially void your warranty.
What is the 100 night sleep trial?
Your Helix mattress comes with a 100 night sleep trial, which begins on the day of delivery. If you are unhappy with your mattress within those 100 days, you are welcome to return it for a full refund. Each mattress does include a 30-day break-in period.
Why is there a break-in period?
It can take some time to adjust to a new sleep system. That’s why we require every customer to try their mattress for at least 30 days before beginning the return process. The sleep trial, and break-in period, begin on the day of delivery.
How can we help?
Chat: 10am - 10pm, M-F
Email: help@helixsleep.com
Call: 831-777-5976
Text: Text Helix to 67069
Want to learn more? Click here to check out our full collection of online resources.
Email: help@helixsleep.com
Call: 831-777-5976
Text: Text Helix to 67069
Want to learn more? Click here to check out our full collection of online resources.